Awards for Passford House Hotel

AA 3 STAR HOTEL, NEW FOREST TOURISM ASSOCIATION & WELCOME TO EXCELLENCE.

AA 3 Star Hotel

Star ratings, from one to five, are used to assess the standard of the quality you can expect for hotels and bed & breakfast accommodation.

Additional information on this classification scheme is available from AA.

New Forest Tourism Association

New Forest Tourism Association was formed in 1989 to work in partnership with New Forest District Council to promote the New Forest as a quality year-round holiday and business destination. Today, NFTA works closely with both the New Forest District Council, National Park Authority Forestry Commission to both promote and market the New Forest as one of the premier tourism destinations within the UK.

Additional information on this classification scheme is available from New Forest Tourism Association.

Welcome To Excellence

Good customer service is key to growing a competitive business

Additional information on this classification scheme is available from Welcome To Excellence.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-assessed accessibility details

Parking

  • Yes
    Designated parking for guests with disabilities
  • Yes
    Within 50 metres approx. of entrance
  • Surface of the car park and pathway leading to entrance is
  • Yes
    Solid ie tarmac / concrete etc
  • Yes
    Drop-off point for guests outside entrance
  • Route from the parking area to the entrance:
  • Yes
    Is flat (i.e. without steps)

Entrance

  • Yes
    Entrance well lit
  • Yes
    Bell at main entrance

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
  • Yes
    Entrance to reception
  • Yes
    One or more bedrooms
  • Yes
    Bar
  • Yes
    Swimming pool
  • Yes
    Good contrast between the floor and wall
  • Yes
    Clear surfaces such as glass doors have contrast markings
  • Yes
    Guest information available in large print (14pt and over)

Dining

  • Yes
    Level access (no steps/thresholds) or access by ramp or lift
  • Yes
    Good contrast between the floor and walls
  • Yes
    Menus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
  • Yes
    Sugar free (diabetic)
  • Yes
    Gluten free (coeliac)
  • Yes
    Lactose free (dairy free)
  • Yes
    Nut free
  • Yes
    Vegetarian
  • Yes
    Vegan

Bedrooms

  • Yes
    Bedroom furniture can be re-arranged if requested by guest
  • Yes
    Bedroom with non-allergenic bedding available
  • Bathrooms available with:
  • Yes
    Separate shower unit
  • Yes
    Bath with shower
  • Yes
    Bath

General

  • Yes
    Proprietors/staff available 24-hours

Notes

  • We cater for many special dietary requirements provided we have prior notice<br /><br />There are a few steps throughout our public areas, ramps can be provided for wheelchair users, please let us know in advance if these are required<br /><br />We have a number of bedrooms that would be suitable for guests with specific needs<br /><br />Please contact the hotel direct on 01590 682398 to discus any of the above requirements and we would be pleased to help<br />